ISP Router/Modem Admin Access Guide (for LTE Integration)

ISP Router/Modem Admin Access Guide

Cluster Systems requires admin access to your ISP-provided router or modem to configure your POS network for LTE communication.

⚠️ Without these credentials, setup may be delayed or incomplete.

This guide helps Cluster POS merchants obtain the necessary admin credentials (username and password) for their ISP-provided router or modem.

How to Obtain Admin Access

There are three ways to get the Admin Credentials for your router or modem:

I. Check the Device

Inspect your router or modem for a label showing the Admin Username and Password. Some devices include a QR code you can scan to view these credentials.

II. Check Your ISP Account

Review your ISP welcome email or log into your online account/portal for Admin Credentials.

III. Contact ISP Provider Support

If you can’t find them, contact your provider and request the Admin Username and Password for your router/modem.

👉 Mention it’s required for Cluster Systems to configure the required port forwarding rule for your POS system to complete your network setup.

Before Contacting Your ISP

Have the following details ready:

Account holder’s full name
Service address
Account number or phone number
Government-issued ID (if required)
Confirmation that you’re listed as an authorized contact on the account

⚠️If you’re not listed, please have the account holder add you before contacting your ISP.

Example Email Template for ISP Request

Subject: Request for Router Admin Credentials — [Service Address]

Hello,

I’m [Your Name], an authorized contact for the account at [Service Address] (Account: [Account Number]).

We require the admin username and password for our router/modem so that Cluster Systems can configure a necessary port forwarding rule for our POS systems LTE integration.

If you’re unable to provide the credentials, please:

Confirm if your team can perform the configuration on our behalf, or
Schedule a call to complete the setup.

Thank you,

Example Phone Script for ISP Request

“Hi, my name is [Your Name]. I’m calling about internet service at [Service Address], account [Account Number]. I need the admin username and password for my router/modem so that Cluster Systems can configure a port forwarding rule for our POS system for an LTE integration.”

If You Cannot Obtain Access

If the ISP cannot assist, share the following with your Cluster Coordinator:

ISP name and contact number
Account holder’s name
Service address
Any case or ticket reference number from your call

Common Scenarios

Situation	What to Do
Router locked by ISP	Request that the ISP create the required port forwarding rule for you.
You’re not authorized on the account	Have the account holder add you as an authorized contact.
No label or missing credentials	Check the ISP’s online portal or contact their support team.

Need Help?

Cluster Systems Support
📧 support@clustersystems.com
📞 1-855-CLUSTER (1-855-258-7837)
🕘 6:00 AM – 10:00 PM (EST), every day